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How to generate DXDIAG and MSINFO log files

If you have been asked by tech support to submit these files, follow the procedures below to generate each one. Then attach them to your ticket response.

DXDIAG

  1. Press Win Key + to bring up the Run dialog
  2. Type DxDiag then press Enter
  3. When the log info is generated and displayed, click Save All Information
  4. Pick a name for the file e.g. MYDXDIAG and click Save
  5. Make a note of where you saved this file e.g. on your desktop

MSINFO

  1. Press Win Key + R to bring up the Run dialog
  2. Type MSInfo32 then press Enter
  3. When the log info is generated and displayed, click File, then click Export
  4. Pick a location to save the file to e.g. Desktop
  5. Pick a name for the file e.g. MYMSINFO and click Save



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