»
General
»
How to generate DXDIAG and MSINFO log files
How to generate DXDIAG and MSINFO log files
If you have been asked by tech support to submit these files, follow the procedures below to generate each one. Then attach them to your ticket response.
DXDIAG
Press Win Key + R to bring up the Run dialog
Type DxDiag then press Enter
When the log info is generated and displayed, click Save All Information
Pick a name for the file e.g. MYDXDIAG and click Save
Make a note of where you saved this file e.g. on your desktop
MSINFO
Press Win Key + R to bring up the Run dialog
Type MSInfo32 then press Enter
When the log info is generated and displayed, click File, then click Export
Pick a location to save the file to e.g. Desktop
Pick a name for the file e.g. MYMSINFO and click Save